Cancellation Policy
Last Updated: August 29, 2026
1. Overview
This Cancellation Policy explains how order cancellations and refund requests are handled for evaluation Accounts purchased from Profit and Quit LLC, a Texas limited liability company (“Profit and Quit,” “Company,” “we,” “us,” or “our”). This Policy is incorporated by reference into, and should be read together with, our Terms of Service.
All Accounts are sold as a single, one-time purchase. Profit and Quit LLC does not currently offer, and this Policy does not address, any recurring-subscription or auto-renewing product.
2. Refund Eligibility
A purchase is eligible for a refund, less the Processing Fee described in Section 4, only if both of the following are true at the time you submit your request: (a) your request is received within 24 hours of the original purchase, and (b) login credentials for the Account’s evaluation trading platform have not yet been issued or activated.
Once platform credentials have been issued or activated for an Account — or once any trading activity has occurred on it, whichever happens first — the purchase becomes final and non-refundable, regardless of the 24-hour window in the preceding paragraph.
To request a refund, contact our support team through the Contact page or by emailing support@profitandquit.com with your order number and the email address used at checkout. Approved refunds are issued to the original payment method and may take 5–10 business days to appear, depending on your bank or card issuer.
3. Promotional & Discounted Purchases
Purchases made using our waitlist discount or any other promotional discount are refunded, when eligible under Section 2, at the amount you actually paid — not at the undiscounted List Price. Free waitlist signups and free drawing entries have no purchase price and are not eligible for a refund because none was paid.
4. Processing Fee
Where a refund is approved under Section 2, a non-refundable processing fee of $75.00 is deducted from the purchase price to cover payment-processing costs already incurred; you are refunded the amount you paid minus this $75.00 fee.
If the purchase price of the Account is $75.00 or less, no refund is issued, since the processing fee would consume the entire purchase price.
5. Non-Refundable Circumstances
The following are never eligible for a refund, in whole or in part: a purchase for which platform credentials have already been issued or on which any trade has been placed (Section 2); an Account disqualified for a violation of our Terms of Service, Program Rules, or Consistency Rule, or for prohibited trading practices, regardless of when the violation is discovered; a request submitted more than 24 hours after purchase; and any Account reset, upgrade, or add-on purchased and applied to an existing Account.
6. Account Cancellation by You
You may stop using, or request closure of, an Account at any time by contacting support through the Contact page. Because every Account is a single one-time purchase with no maximum time limit and no recurring charge, closing an Account early does not itself entitle you to a refund of any kind beyond what Section 2 already allows, and closing an Account does not stop or reverse a charge that has already settled.
7. Termination by Company
We may suspend or close an Account at any time, with or without cause, as described in our Terms of Service, including for a violation of the Terms, our Program Rules, or the Consistency Rule and drawdown limits applicable to that Account. Fees already paid are non-refundable upon a Company-initiated termination for cause, except where applicable law requires otherwise.
8. Dispute Resolution for Payment Issues
If you believe you were charged in error, or disagree with how a refund request was handled, contact our support team through the Contact page or at support@profitandquit.com before contacting your bank or card issuer. Most billing questions can be resolved directly and faster than a formal dispute. We aim to respond to payment-related inquiries within 2 business days.
9. Chargeback & Payment Dispute Waiver
By purchasing an Account, you agree to first pursue a refund or billing correction directly with Profit and Quit LLC under Sections 2 and 8 of this Policy before filing a chargeback, dispute, or reversal with your bank or card issuer for a charge that was authorized by you.
Filing a chargeback for an authorized charge without first attempting to resolve the matter with us is treated as a breach of our Terms of Service. We may contest any such chargeback with supporting records of your purchase and use of the Services, permanently disqualify the associated Account without further refund, and decline to process future purchases from you.
10. Incorporation by Reference
This Cancellation Policy is incorporated by reference into, and forms part of, our Terms of Service, and should be read together with our Terms of Service, Privacy Policy, and Risk Disclosure Statement. In the event of a direct conflict between this Policy and the Terms of Service, the Terms of Service control.
11. Contact Us
Questions about this Cancellation Policy can be directed to our support team through the Contact page or by emailing support@profitandquit.com.
Profit and Quit LLC offers funded futures trading evaluation programs. Evaluation and funded-stage accounts operate in a simulated trading environment; participants who meet funded-stage requirements may be invited, at Profit and Quit LLC’s sole discretion, to trade live capital subject to additional eligibility criteria. No representation is being made that any account will or is likely to achieve profits or losses similar to those discussed on this site, and past or hypothetical results are not indicative of future outcomes. Trading futures involves substantial risk of loss and is not suitable for all investors. Read our full Risk Disclosure Statement before participating.